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Yiwen Jin, Ph.D. (He/Him/His)

Assistant Professor
Haskayne School of Business, University of Calgary
yiwen.jin@ucalgary.ca ywjin37@gmail.com


Short Bio

Hello, and welcome to my website! I am an Assistant Professor of Operations & Supply Chain Management at the Haskayne School of Business, University of Calgary. I received Ph.D. in Management Science at the Operations and Logistics Division, UBC Sauder School of Business, where I was fortunate to be advised by Yichuan Ding, Mahesh Nagarajan, Steven Shechter.

My research focuses on healthcare operations, technology, and supply chain management, using primarily empirical and queueing-based methods. My work has appeared in leading journals such as Manufacturing & Service Operations Management and has been recognized with the 2023 POMS College of Healthcare Operations Management Best Paper Award. Broadly, I also work on large-scale societal and environmental data to inform public policy and organizational decision-making, with a growing emphasis on how AI reshapes human behavior. I am also interested in adjacent areas across business, economics, and social sciences.

Feel free to reach out and connect!

Research

    Publications/Accepted Papers

  1. Causal Evidence of Task-Switching Cost in Organ Transplantation
    Jiayi Liu, Yiwen Jin, Joel T. Adler (2026)
    Conditionally Accepted, Nature Human Behaviour
  2. Adaptive Behavior of Service Providers to Schedule Deviations and Its Consequences: Evidence from Operating Rooms
    Jin, Y., Ding, Y., Shechter, S. M., & Arneja, J. S. (2026)
    Manufacturing & Service Operations Management, 0(0).
  3. High-risk plastic surgery: An analysis of 108,303 cases from the American College of Surgeons National Surgical Quality Improvement Program (ACS NSQIP)
    Wan, M., Zhang, J.X., Ding, Y., Jin, Y., Bedford, J., Nagarajan, M., Bucevska, M., Courtemanche, D.J. and Arneja, J.S. (2020)
    Plastic Surgery, 28(1), pp.57-66.
  4. Do microsurgical outcomes differ based on which specialty does the operation? A NSQIP analysis
    Zhang, J.X., Wan, M., Ding, Y., Jin, Y., Nagarajan, M., Courtemanche, D.J., Bedford, J. and Arneja, J.S. (2020)
    Plastic and Reconstructive Surgery Global Open, 8(4).

    5. Under Review/Revision

  5. The cost of task switching: Evidence from emergency departments
    Yiwen Jin, Yige Duan, Yichuan Ding, Mahesh Nagarajan, Garth Hunte
    under revision
  6. When Diversity Aligns: From Boardrooms to Supply Chains
    Yiwen Jin, Minjia Li, Jenny Li Zhang
    under revision

    7. Ongoing Works

  7. Patient routing in emergency rooms: A polling system with switchover times and piecewise linear cost rate
    with Yichuan Ding, Mahesh Nagarajan
    In preparation
  8. Coping with nurse burnout: Key drivers and operational interventions
    with Steven Shechter, Yichuan Ding, Jugpal Arneja
    In preparation

Teaching

Instructor

Instructor

Instructor

Teaching Assistant of MBA and Master of Business Analytics

Awards and Grants

Services